Our online orders are shipped within 2-7 business days, business days do not include Saturdays, Sundays, or holidays. Our shipping combines the capabilities of UPS, USPS, and several regional carriers to deliver packages to you more efficiently. For up-to-date delivery information, once your order has been shipped please use the tracking information in your shipping email confirmation to track your package online. Estimated delivery apply to in stock items and may not be available depending on shipment details, delivery for out of stock items is subject to availability. If an item ordered is out of stock, you will be notified via email and advised of the expected ship date. Backordered items are shipped as soon as they are available. The dates provided are estimates and subject to change and do not apply to PO Boxes, APO/FPO/DPO or U.S. Territories.

At this time, J’enessence ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, J’enessence  ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.